A new and better way
Transforming claims management with rapid medical insights, accelerated solutions and unmatched support
Streamlined medical advisory with tailored support across all claim types, empowering stakeholders with ongoing guidance pre-claim, on-claim and post-claim.
Results we deliver
Accelerated claim resolutions
Our comprehensive approach significantly reduces claim durations, leading to faster settlements and quicker resolution for claimants.
Cost efficiency
By streamlining processes and minimising unnecessary over-payments, we effectively reduce overall claims costs for organisations, ensuring better resource allocation and minimise logistical burdens for claimants.
Enhanced claimant closure
We facilitate timely financial closures, this helps ensure claimants can promptly access necessary care, promoting overall wellbeing and satisfaction.
Improved decision making confidence
Our clear, evidence-based insights empower stakeholders to make informed decisions, resulting in defensible claims and sustainable outcomes.
What our customers say
Since partnering with Acuity Health Australia, our claims process has become remarkably efficient. We’ve seen a significant reduction in claim durations and costs. Their medical insights provide the clarity we need to make informed decisions, leading to faster, fairer settlement for our clients.
The comprehensive support we receive has transformed our operations. Not only have we been able to close claims quicker, but we’ve also improved our overall claim management strategy. Their commitment to client care and effective communication has been a game changer for us.
Working with this medical advisory team has been invaluable. They have streamlined our claims process, ensuring that claimants receive timely closure and access to care. The transparency and thoroughness of their ongoing consultation during the claim, and simplicity of distilling information in reports gives us the confidence we need to navigate complex cases.
How we support you
Comprehensive pre-claim assessments
We evaluate pre-existing, unrelated, and co-morbid conditions to ensure a clear understanding of claimant health, reducing future disputes.
Reducing claim management workload
Our services significantly reduce the workload for claim managers and minimise the risk of over-payments, enhancing operational efficiency.
Simplifying people risk management
Our team provide solutions to simplify what is complex and bring clarity to what is not obvious – assisting with appropriate next steps and resolutions.
Access to peer specialists
We are not limited by specialty; our medical professionals engage with peer specialists as needed to address all types of medical queries.
Evaluation of psychological injuries
We assess both primary and secondary psychological injuries to ensure that all aspects of a claim receive the attention they deserve.
Ongoing medical advisory support
We provide continuous access to a medical advisor throughout the claim journey, enhancing medical literacy and strategic decision making.
Identifying gaps in medical evidence
Our team identifies absent evidence required for a thorough evaluation, guaranteeing that no stone is left unturned.
Facilitating defensible decisions
Our support empowers defensible decisions that withstand scrutiny, ensuring your strategies are credible and robust.
Streamlined reporting
We provide easy-to-navigate reports with clear summaries and page links, allowing for quick reference and understanding
Investigative alignment between claims and medical evidence
We forensically interrogate the alignment between causation, stated injuries, diagnoses, prognoses and impact to support optimal outcomes.
Industry Spotlight
Empowering Claims Officers: Transforming public liability outcomes with IRIS
Industry challenges
Increasing costs
Longer claim durations
Lack of data-driven insights
Delayed decision making
Transactional providers
In collaboration with a leading Australian insurer:
Harnessing medical insights for confident decision-making and accelerated resolutions*
average reduction in claim costs
Significant savings evidenced from settled matters, optimising resources.
increase in reserve accuracy
Ensuring financial reliability for better decision-making.
up to
days reduced in claim durations
Streamlining processes for faster resolutions.
pages of complex medical data simplified
Transforming complexity into clarify for informed actions.
*Results achieved from customer study, data on file
Let’s discuss a solution that will work for you